Sales and cancellation/return policy
The purpose of these General Contracting Conditions is to regulate the relationship between VITIVINCI AROMAS S.L. (hereinafter “the company”) and you (hereinafter “the customer”), relating to the contracting and/or purchase of products and/or articles made through the website www.vitivinci.com , a domain owned by VITIVINCI AROMAS SL, a company whose registered address is ESTUDI GENERAL, 2 – 07001 PALMA , BALEARES, with tax identification number B87984886.
I.-INFORMATION FOR CONTRACTING.
To purchase or contract any product and/or service provided by VITI VINCI AROMAS SL it is necessary to be at least 18 years of age.
The acceptance of the protocols and conditions set out in this section must be accepted in order to purchase goods and services from VITI VINCI AROMAS SL, and for this reason they appear in an accessible manner on this website, so that any consumer can be aware of them.
All information generated during the contracting process will be stored by the company, and consumers will be able to consult the conditions of purchase at any time during the process, either to read them directly online or to save them.
In addition to these general conditions, in each of the specific processes generated during browsing, indications will appear to contract the products and services offered, which you must follow in order to accept these general contracting conditions. The procedures for contracting the products offered are those that appear in these conditions and those of a specific nature, so that the customer or simple user of the website can know and accept the procedures necessary to access each of the products and services offered.
This website displays confirmation windows for each customer’s details, and failure to complete them will prevent purchases from being formalised. Before proceeding to the payment of the service and/or product, the data provided may be consulted. In the event that you wish to report any problem, or request the modification of any data, you can do so by email to firstname.lastname@example.org
By providing your personal data, you give your express consent to the processing of this personal data for the purpose of purchasing and/or contracting products and/or services displayed on this website.
At the moment of acquiring or contracting any product and/or service you are accepting the present conditions that the company places at your disposal so that you have all the possible information about the product and/or services that you are acquiring and their main conditions.
The contracting of our products may be formalised at your choice in any of the languages available on the website, although Spanish will be the reference language when establishing the general contracting conditions.
These General Conditions are subject to the provisions of Law 7/1998 on General Contracting Conditions; Royal Decree 1906/1999 which regulates telephone or electronic contracting with general conditions in development of article 5.3 of Law 7/1998 Law 34/2002, on services of the information society and electronic commerce; Royal Legislative Decree 1/2007, of 16 November, which approves the revised text of the General Law for the Defence of Consumers and Users and by any other regulations applicable to the commercial relationship between VITI VINCI AROMAS SL and its customers.
If you have any queries, please contact email@example.com
II.- DETAILS OF THE SELLER.
This website is operated by:
VITI VINCI AROMAS SL. NIF. B87984886
Address: C/ ESTUDI GENERAL 2, 07001 PALMA, BALEARES.
- SUBJECT OF THE TERMS AND CONDITIONS OF CONTRACT.
The purpose of these contracting conditions is to regulate the conditions of sale of the products and/or services offered by VITI VINCI AROMAS SL on this platform. These conditions regulate the contractual relationship of purchase and sale of products and services and/or their contracting at the time when the process is initiated on this platform and the purchase and/or contracting is formalised.
The products offered include their main characteristics, as well as the retail price including VAT.
Once you access the website, in order to proceed with the purchase and contracting of the different products or articles, you must follow all the indications and instructions contained on the website, filling in the required contracting conditions and other forms established for each product, which will imply the reading and acceptance of these General Contracting Conditions, as well as, if applicable, of the particular conditions that may be applicable.
- PROCUREMENT PROCEDURE.
The contracting of products and/or services is carried out by selecting each of them, and after having identified them, the platform offers the possibility of confirming the purchase and/or contracting. From the moment of acceptance of the conditions, you become a client of the company. We recommend that you consult these conditions, which are always and permanently available on this web platform.
For the purchase of products and services on this platform you must include your data, and from that moment these data will form part of the VITI VINCI AROMAS database and will be used exclusively to complete the sales process and, if you do not expressly state otherwise and expressly accept it, to receive
commercial information. You may change your customer registration details (address, contact telephone number, email address, etc.) at any time.
1.-To start the contracting and/or purchase of a product from the website, you must follow the instructions on the page and select the product and/or article that you are interested in acquiring or contracting. Following the indications, you will be able to mark the articles you want and you will be informed of the corresponding shipping costs.
2.-For the payment you will find a form in which you will also have to indicate a delivery address.
3.- The form of payment accepted by the company/entity is:
- CREDIT CARD PAYMENT (VISA, VISA ELECTRON, MASTERCARD)
Payment is made directly on the payment gateway website through a secure server (SSL) to ensure maximum security in the transmission of your data.
- PAYMENT BY BANK TRANSFER
VITI VINCI AROMAS SL SABADELL BUSINESS PLUS ACCOUNT ES53 0081 0652 2800
- PRODUCTS AND/OR ARTICLES.
The product and/or article is offered on the website with a description of its properties and characteristics.
- PRICE AND AVAILABILITY OF PRODUCTS AND/OR ITEMS.
The prices applicable to each of the products are those shown on the website, duly linked to each product, and always in euros.
For any information on the product contracted and/or purchased, you should send an e-mail to firstname.lastname@example.org, indicating your customer/user details in the subject line of the message.
- DELIVERY TIMES AND SHIPPING COSTS.
- Mainland Spain, Balearic Islands (incl. Formentera) and Canary Islands: 48 to 72 hours
- Rest of Europe: 8 to 10 days
- Rest of the world: according to destination
- ADDITIONAL INFORMATION
Customer is responsible for any customs costs or local taxes VAT will not be refunded on international sales.
- You will have to return your order and make a new purchase separately.
- You have 15 days to request the change
The bids are duly identified as such, with the final bid price clearly stated.
- RIGHT OF WITHDRAWAL
The customer/user as a contracting party acquires the status of consumer and user, and in accordance with art. 68 of RD 1/2007, of 16 November, has the power or right of withdrawal and has a period of 14 days to do so. In accordance with art. 71 of RD 1/2007, the object of this contract being the purchase of a product, the period of days to exercise the right of withdrawal will begin to run from the date of receipt of the product.
To exercise the right of withdrawal, the customer may use any of these means:
- By telephone on the number
- By post to the address C/ ESTUDI GENERAL, using the cancellation form that the customer can download here, and which can also be sent by e-mail to email@example.com. In this case, the customer must write WITHDRAWAL FORM in the subject line.
WITHDRAWAL FORM (You only need to fill in and send this form if you wish to withdraw from the contract)
FOR THE ATTENTION OF: VITI VINCI, c/ESTUDI GENERAL 2, 07001 – PALMA, BALEARES,
I hereby give you notice that I withdraw from my contract of sale of the following good(s) with reference no.
Belonging to order no.: With date of purchase
Name(s) of buyer(s) Address(es) of buyer(s)
- Mainland Spain and Balearic Islands (incl. Formentera): 4.99€.
- You have 15 days to request a refund Steps to follow:
- Send an email to firstname.lastname@example.org requesting your return and indicating your name, surname, order number and the address where they will come to collect the order.
- A courier will pick up the package.
- We will reimburse you upon receipt of your order.
IMPORTANT: When making your return please note that it will be rejected if the product has been used, there is deterioration or dirt, damage due to incorrect use, residues or any damage due to external causes. The return will be rejected if the box is damaged (if it has been written on, taped or its label has been tampered with) and/or the product does not have its original label. If the product was accompanied by stickers or other promotional material inside the box it must be included for return.
- Contracts shall be deemed to have been concluded and shall produce all the effects provided for by the legal system when consent and the other requirements necessary for their validity are met, and shall be governed by the provisions of Law 34/2002, of 11 July, on information society services and electronic commerce (LSSI), art. 23 and 24, the Civil Code, the Commercial Code and other applicable civil or commercial regulations. If you are a consumer, this contract shall be deemed to have been concluded in the place where you have your habitual residence. If you are a professional or entrepreneur, this contract shall be deemed to have been concluded at the place where the registered office and/or place of business of the company/entity is located.
The company/entity reserves the right to modify or replace the present contracting conditions if new economic, commercial, regulatory and/or extraordinary circumstances arise that affect the sale of the product and/or provision of the service and/or aspects related to the same that justify the modification of the present conditions. Unilateral modifications of the present conditions for justified reasons will in no case affect the contracting conditions of those products, services or promotions that have been contracted prior to any modification.
- LIABILITY REGIME.
The company/entity shall not be liable for problems arising from lack of access or problems inherent in Internet connectivity or electricity networks when these are due to causes beyond its control or to causes which could not have been foreseen by the parties or which, although foreseeable, the company/entity could not have foreseen.
company/entity has made all reasonable efforts to avoid them or that they were considered fortuitous or force majeure.
The company/entity shall in no case be liable for delay in the performance of its obligations or for failure to perform them, if this non-performance is due to force majeure, in accordance with the provisions of article
1.105 of the Civil Code. This circumstance shall be communicated to the other party as soon as possible. The agreed delivery periods shall be extended by at least the period of time that the cause of force majeure has lasted. If the cause of force majeure lasts longer than three (3) months, either party may terminate these terms and conditions.
- PROTECTION OF INTELLECTUAL PROPERTY.
VITIVINCI AROMAS SL is the owner of the domain and the website vitivinci.com The trademark is duly registered in the name of VITIVINCI AROMAS SL.
The copyright holder expressly prohibits the use or reproduction, in whole or in part (by any physical or electronic means), by third parties, unless there is an agreement or written authorisation to this effect.
- APPLICABLE LAW AND JURISDICTION.
These general conditions shall be governed by and interpreted in accordance with Spanish legislation in all matters not expressly established. The parties submit to the jurisdiction of the competent Courts and Tribunals for any issues that may arise or actions that may be brought arising from the provision of the website service and its services and content, and on the interpretation, application, compliance or breach of the provisions of these general conditions. In the event that the user is a consumer, the corresponding Courts and Tribunals shall have jurisdiction in accordance with current consumer legislation.